Publish Knowledge Base

1. To publish a Knowledge Base for a particular Issue Tracker project, you first select the topic and the sub-topic that will display the data in a hierarchical manner.  Although the topic is mandatory, the subtopic is optional, and should be different from the topic.
   
   
   
   
2. Select the fields to be shown in the details window of the Knowledge Base.  Note that the title field and the primary description field will always be shown;  the check boxes for these fields are disabled and checked by default.  To hide internal details from the Knowledge Base user, you can leave certain fields unchecked so that they will not display.
   
   
   
   
3. You can set up URLs for the top frame, homepage,and search frame.  These URLs allow the Knowledge Base creator to customize and/or brand it with custom markup such as logos or additional instructions.  If these fields are left empty, OfficeClip's logo will be shown by default.
   
   
   
   
4. Specify a single filter for the Knowledge Base. . Type the case-sensitive filter into the Contains textbox.  Certain cases can be restricted, for example, you can create a tracker field with a  Yes/No answer and then save in each case with the Yes/No field set.  The filter can then be set to only publish cases that are marked "Yes".
   
   
   
   
5. Select whether cases should appear in HTML format(if the case was entered using HTML markup) or in text format, which is stripped of any HTML formatting.  Please note that tracker case descriptions must be entered in HTML format in order to be viewed  in HTML.
   
   
   
   
6. Finally, choose Click to Generate HTML Code.
   
   
   
   
7. The rendered HTML code can be previewed.  If you are satisfied with the result, copy the HTML in the large textbox and paste it into your website.
   
   
   
   

The following image shows the Knowledge Base in its final form.