Email Capture

Email Capture enables users to automatically capture cases from emails. When a user sends an email to the specified email address, a case will automatically be entered in the project. In this way, users can bistep the need to manually log each new issue, which has been received via email.

From the Admin blue bar menu click Email Capture. The issues will automatically be recorded in the tracker and organized according to the configuration.

Users can enable or disable the email capture funtion. To enable the function, enter the POP settings, which can be viewed from Outlook or other POP account settings. This email address will be used specifically to enter cases for this particular project.

Setup "Status", "Criticality", "Category", etc. Click Save and then Finished. Please Note: The project default entered will determine how cases are stored. The subject and body of the email, will respectively form the the title and description of the case.